Returns and refunds

Last updated: 14 October 2026

We want you to love what you ordered. If it is not right, you can return or exchange it.

Returns and exchanges

You can return or exchange an item within 14 days of delivery, as long as it is unworn, unwashed and has its original tags attached.

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. Please let us know within that time, and send the items back to us within a further 14 days.

How to return an item

• Email us at pipsportswear@hotmail.com with your order number and the items you would like to return or exchange.
• We will reply with the return instructions and the address to send the parcel to.
• Pack the items securely with their original tags attached and send them back using a tracked service. We recommend keeping your proof of postage.

Refunds

Once we have received and checked your return, we will refund you to the original payment method within 14 days. Refunds include the standard delivery charge you paid, but not any extra cost of express delivery.

If you would like a different size or colour instead, tell us in your email and we will exchange it, subject to availability.

Return postage

You are responsible for the cost of sending items back to us, unless the item is faulty or not as described.

Underwear and hygiene

For hygiene reasons, underwear and basics can only be returned if they are unworn, unwashed and still have their original tags and hygiene seals attached.

Faulty or incorrect items

If something arrives damaged, faulty or not as described, email us at pipsportswear@hotmail.com with your order number and a photo, and we will arrange a replacement or refund. This does not affect your statutory rights under the Consumer Rights Act 2015.